Language access · (***) ***-6153

Transcript

1. System

   Call started.

2. AI

   Thank you for calling Cincinnati Metropolitan Housing Authority. This call may be recorded for quality. How can I help you today?

3. Resident

   Do you have someone who speaks Spanish?

4. AI

   I understand you're looking for someone who speaks Spanish. I can transfer you to a Spanish-speaking specialist right away. Let me connect you now.

5. Resident

   That's okay, thank you.

6. AI

   You're welcome. If you need anything else, just let me know.

7. Resident

   What is the status of my work order?

8. AI

   Sure, I can help with that. Do you have the work order number handy, or should I connect you to maintenance dispatch to look it up?

9. Resident

   Yes, my work order is 9876.

10. AI

    Thank you for that. I’m sorry, but I can’t access the system to check that number directly. Let me get you to a person who can pull up your account and give you the status. Connecting you now.