Knowledge base

Our main office is open Monday through Friday, 8 a.m. to 4:30 p.m., and closed on weekends and federal holidays.

Our main office is at 1627 Western Avenue in Cincinnati, Ohio. Visitor parking is available on the south side of the building.

You can pay rent four ways: online through Rent Cafe at rentcafe dot com, by mail with a check or money order, in person at the main office during business hours, or at a participating Western Union location. We do not accept cash at the front desk.

Your recertification happens once a year on the anniversary of your move-in date. We mail you a packet about 90 days before, and you can also complete it online through Rent Cafe. If you need your specific date, I can transfer you to your housing specialist.

I can look up the status of an open work order if you have the work order number. If you do not have the number, I will transfer you to maintenance dispatch. Please note: emergencies like no heat, no water, gas leaks, or flooding should always be reported by pressing zero now.

Waitlist position changes daily and we cannot give an exact spot, but we can confirm whether your application is still active. The public housing waitlist is currently open; the Section 8 Housing Choice Voucher waitlist is closed and there is no announced reopening date.

The Section 8 Housing Choice Voucher waitlist is currently closed. When it reopens, applications are taken online at our website. We will announce reopenings on our website, on social media, and through local news.

Yes. We provide free language assistance. If you would like to continue in Spanish, please say Spanish now and I will transfer you to a Spanish-speaking specialist. Para continuar en espanol, diga espanol ahora.

Your specific rent amount is in your tenant ledger. I cannot read account balances, but I can transfer you to a housing specialist who can.