AI Resident Line · Overview

Live data from (513) 970-9007. Updates as calls come in.

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Calls handled

6

All-time

Self-served by AI

100%

Resolved without staff

Escalated to staff

0%

Warm hand-off w/ summary

Avg call length

37s

Picked up under 1s

Top resident questions

  • Other4
  • Recertification1
  • Language access1

What this replaces

CMHA today answers an estimated 20-30% of inbound resident calls. The other 70-80% reach voicemail, hang up, or call back later. This line picks up every call in under a second, answers the FAQ-shaped questions in CMHA's voice, and warm-transfers account-specific or emergency calls to a human with a one-line summary so the resident does not repeat themselves.

Forward path: same brain plugs into Microsoft Teams via Direct Routing once the carrier migration from Emerge is complete.

Recent calls

Other(***) ***-5612
5/21/2026, 12:59:51 PM · 42s
Other(***) ***-5612
5/21/2026, 12:59:15 PM · 11s
Recertification(***) ***-5612
5/21/2026, 12:56:10 PM · 45s
Other(***) ***-7484
5/21/2026, 12:17:08 PM · 7s
Language access(***) ***-7484
5/21/2026, 12:11:10 PM · 84s
Other***
5/21/2026, 11:41:02 AM · 34s