AI Resident Line · Overview

Live data from (513) 970-9007. Updates as calls come in.

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Calls handled

17

All-time

Self-served by AI

100%

Resolved without staff

Escalated to staff

0%

Warm hand-off w/ summary

Avg call length

46s

Picked up under 1s

Top resident questions

  • Other8
  • Section 8 / voucher3
  • Language access2
  • Waitlist status1
  • Work order status1

What this replaces

CMHA today answers an estimated 20-30% of inbound resident calls. The other 70-80% reach voicemail, hang up, or call back later. This line picks up every call in under a second, answers the FAQ-shaped questions in CMHA's voice, and warm-transfers account-specific or emergency calls to a human with a one-line summary so the resident does not repeat themselves.

Forward path: same brain plugs into Microsoft Teams via Direct Routing once the carrier migration from Emerge is complete.

Recent calls

Section 8 / voucher(***) ***-2168
7/22/2026, 2:42:55 PM · 72s
Other(***) ***-2168
7/22/2026, 2:42:46 PM · 7s
Section 8 / voucher(***) ***-2168
7/22/2026, 12:30:24 PM · 88s
Section 8 / voucher(***) ***-2168
7/21/2026, 8:06:42 PM · 63s
Language access(***) ***-6153
7/21/2026, 2:04:42 AM · 54s
Waitlist status(***) ***-6153
7/21/2026, 12:58:03 AM · 89s