Calls
43 calls on the AI line.
| Started | Caller | Channel | Intent | Resolution | Duration |
|---|---|---|---|---|---|
| 9/10/2026, 7:22:17 PM | web | Web | Waiting list | Self-served | 165s |
| 9/10/2026, 7:19:38 PM | (***) ***-7870 | Voice | RTA packet status | Self-served | 109s |
| 9/10/2026, 2:42:32 PM | web | Web | Other | Dropped | 1s |
| 9/10/2026, 2:40:39 PM | web | Web | Work order status | Escalated | 61s |
| 9/10/2026, 2:40:15 PM | web | Web | Other | Self-served | 24s |
| 9/10/2026, 2:39:05 PM | web | Web | Waiting list | Self-served | 69s |
| 9/10/2026, 2:07:35 PM | (***) ***-7870 | Voice | Other | Self-served | 52s |
| 9/9/2026, 10:27:44 PM | web | Web | Other | Dropped | 1s |
| 9/9/2026, 10:25:16 PM | web | Web | Work order status | Self-served | 108s |
| 9/9/2026, 10:24:54 PM | web | Web | Other | Self-served | 22s |
| 9/9/2026, 10:22:31 PM | web | Web | Waiting list | Self-served | 141s |
| 9/9/2026, 10:19:26 PM | (***) ***-7870 | Voice | RTA packet status | Self-served | 138s |
| 9/8/2026, 11:13:17 PM | (***) ***-6153 | Voice | Other | Escalated | 48s |
| 9/8/2026, 11:01:19 PM | web | Web | Other | Dropped | 4s |
| 9/8/2026, 10:57:15 PM | web | Web | Waiting list | Self-served | 172s |
| 9/8/2026, 10:54:26 PM | (***) ***-6153 | Voice | Work order status | Self-served | 84s |
| 9/8/2026, 10:50:42 PM | web | Web | RTA packet status | Self-served | 33s |
| 9/7/2026, 3:06:44 PM | web | Web | Other | Dropped | 101s |
| 9/7/2026, 2:29:27 PM | web | Web | Other | Dropped | 604s |
| 9/6/2026, 12:16:48 PM | web | Web | RTA packet status | Self-served | 26s |
| 9/4/2026, 3:37:57 PM | (***) ***-6153 | Voice | RTA packet status | Self-served | 120s |
| 9/4/2026, 3:37:29 PM | (***) ***-6153 | Voice | Other | Self-served | 14s |
| 9/4/2026, 3:36:22 PM | (***) ***-6153 | Voice | Other | Self-served | 61s |
| 9/2/2026, 7:19:16 PM | (***) ***-6153 | Voice | RTA packet status | Self-served | 111s |
| 8/26/2026, 7:30:21 PM | (***) ***-0853 | Voice | Other | Self-served | 45s |
| 8/20/2026, 11:53:58 AM | (***) ***-6153 | Voice | Office hours | Self-served | 29s |
| 7/22/2026, 2:42:55 PM | (***) ***-2168 | Voice | Section 8 / voucher | Self-served | 72s |
| 7/22/2026, 2:42:46 PM | (***) ***-2168 | Voice | Other | Self-served | 7s |
| 7/22/2026, 12:30:24 PM | (***) ***-2168 | Voice | Section 8 / voucher | Self-served | 88s |
| 7/21/2026, 8:06:42 PM | (***) ***-2168 | Voice | Section 8 / voucher | Self-served | 63s |
| 7/21/2026, 2:04:42 AM | (***) ***-6153 | Voice | Language access | Self-served | 54s |
| 7/21/2026, 12:58:03 AM | (***) ***-6153 | Voice | Waiting list | Self-served | 89s |
| 7/21/2026, 12:56:55 AM | (***) ***-6153 | Voice | Other | Self-served | 30s |
| 7/21/2026, 12:00:20 AM | (***) ***-6153 | Voice | Work order status | Self-served | 82s |
| 7/21/2026, 12:00:06 AM | (***) ***-6153 | Voice | Other | Self-served | 8s |
| 6/23/2026, 6:28:38 PM | (***) ***-7484 | Voice | Other | Self-served | 19s |
| 5/21/2026, 8:58:06 PM | (***) ***-1792 | Voice | How to pay rent | Self-served | 51s |
| 5/21/2026, 12:59:51 PM | (***) ***-5612 | Voice | Other | Self-served | 42s |
| 5/21/2026, 12:59:15 PM | (***) ***-5612 | Voice | Other | Self-served | 11s |
| 5/21/2026, 12:56:10 PM | (***) ***-5612 | Voice | Recertification | Self-served | 45s |
| 5/21/2026, 12:17:08 PM | (***) ***-7484 | Voice | Other | Self-served | 7s |
| 5/21/2026, 12:11:10 PM | (***) ***-7484 | Voice | Language access | Self-served | 84s |
| 5/21/2026, 11:41:02 AM | *** | Voice | Other | Self-served | 34s |