Work order status · (***) ***-6153

Transcript

1. System

   Call started.

2. System

   Knowledge base: 9 approved answers (dashboard).

3. AI

   Hello, thank you for calling the CMHA resident line. Para español, puede hablar en español. Could you provide your street address, the number and street name?

4. Resident

   2450 Harrison Avenue, Unit 14B.

5. AI

   Thanks for that address: 2450 Harrison Avenue, Unit 14B. Now, could you give me your 4-digit resident code? You can say it or enter it on your keypad.

6. Resident

   [DTMF] Caller entered code ****

7. Lookup

   verify_resident · street_number=2450 street_name=Harrison Avenue, Unit 14B code=**** → ok=true residentId=res_0003 firstName=Gloria addressConfirmation=2450 Harrison Avenue, Unit 14B

8. AI

   Hi Gloria. I've got you confirmed at 2450 Harrison Avenue, Unit 14B. What can I help you with today?

9. AI

   One moment, let me pull that up for you.

10. Lookup

    get_work_orders · (no args) → workOrders=[{"id":"wo_0001","category":"plumbing","description":"Kitchen sink drains slowly","status":"scheduled","openedAt":"2026-08-29","scheduledFor":"2026-…

11. Resident

    When is maintenance coming for my sink?

12. AI

    The maintenance for your sink is scheduled for September 3, with a time window from 8 a.m. to noon.

13. AI

    One moment, let me check that for you.

14. Lookup

    get_rent_and_balance · (no args) → monthlyRent=312 balance=156 dataAsOf=2026-09-01

15. Resident

    Am I behind on Ren?

16. AI

    As of last night's records, you have a balance of $156. That means you're currently behind on rent by that amount.

17. Resident

    What is my rent?

18. AI

    One moment, let me check your rent amount.

19. Lookup

    get_rent_and_balance · (no args) → monthlyRent=312 balance=156 dataAsOf=2026-09-01

20. AI

    As of last night's records, your monthly rent is $312.