Other · (***) ***-7870

Transcript

1. System

   Call started.

2. System

   Knowledge base: 10 approved answers (dashboard).

3. AI

   Hello, thank you for calling the CMHA resident line. Para español, puede hablar en español. Could you tell me your street address, including the number and street name?

4. Resident

   Thank you.

5. AI

   Hello, thank you for calling the Cincinnati Metropolitan Housing Authority. Para español, puede hablar en español. Could you please tell me your street address, including the number and the street name?

6. Resident

   1220 Vine Street

7. AI

   Got it, 1220 Vine Street. Now I need your 4-digit resident code. You can say it or enter it on your keypad.

8. Resident

   7, 3, 1, 4

9. Lookup

   verify_resident · street_number=1220 street_name=Vine Street code=**** → ok=true residentId=res_0001 firstName=Rosa addressConfirmation=1220 Vine Street, Apt 3

10. AI

    Hi Rosa. I’ve confirmed your address: 1220 Vine Street, Apt 3. How can I help you today?