Waitlist status · (***) ***-6153

Transcript

1. System

   Call started.

2. AI

   Thank you for calling Cincinnati Metropolitan Housing Authority. This call may be recorded for quality. How can I help you today?

3. Resident

   I forgot, what's my birthday?

4. AI

   I’m sorry, but I can’t pull up personal details like your birthday. Let me connect you to someone who can help with account information. I'll transfer you now.

5. AI

   Sure, go ahead. I’m listening. What’s your question?

6. Resident

   No, wait, okay, I have another question for you.

7. Resident

   What is what is today's day?

8. AI

   Today's date is July 20, 2026. Anything else you’d like to know?

9. Resident

   Who won the World Cup this year?

10. AI

    I’m sorry, I don’t have details on sports events. My focus is on housing-related questions. How else can I assist you with CMHA services today?

11. Resident

    Can you look up the score of yesterday's World Cup game?

12. AI

    I’m here to help with housing questions only. For sports scores, I recommend checking a news source. Do you need any help with rent payments, maintenance, or recertification?

13. Resident

    How do I pay my rent?

14. AI

    Good question. You can pay your rent online through Rent Cafe, by mail with a check or money order, in person at the main office, or at participating Western Union locations. Just remember, no cash accepted at the front desk.

15. Resident

    What position am I on the wait list?

16. AI

    I’m sorry, I can’t access individual waitlist positions. Let me get you to a person who can pull up your account.