RTA packet status · (***) ***-6153

Transcript

1. System

   Call started.

2. AI

   Hello, you've reached the CMHA resident line. Para español, puede hablar en español. Could you tell me your number and street address, please?

3. Resident

   1220 Vine Street, Apartment 3.

4. AI

   Thanks for sharing your address: 1220 Vine Street. Para español, puede hablar en español. Now, could you give me your 4-digit resident code? You can say it or enter it on your keypad.

5. Resident

   [DTMF] Caller entered code ****

6. Lookup

   verify_resident · street_number=1220 street_name=Vine Street code=**** → ok=true residentId=res_0001 firstName=Rosa addressConfirmation=1220 Vine Street, Apt 3

7. AI

   Hello, Rosa. I’ve got you at 1220 Vine Street, Apartment 3. What would you like to check on today?

8. AI

   One moment, let me pull that up for you.

9. Resident

   Where's my RTA packet?

10. Lookup

    get_rta_status · (no args) → hasRta=true stage=awaiting_landlord stageDate=2026-08-26 dataAsOf=2026-09-01 landlordName=Harold Whitcomb unitAddress=418 Glenway Avenue, Apt 2

11. AI

    Your RTA packet is at the "awaiting landlord" stage. It reached that stage on August 26. The landlord listed is Harold Whitcomb. If you have more questions or something changes, feel free to ask.

12. Resident

    How much do I owe? What is my balance right now?

13. AI

    One moment, let me check your balance.

14. Lookup

    get_rent_and_balance · (no args) → monthlyRent=214 balance=0 dataAsOf=2026-09-01

15. AI

    As of last night's records, your balance is zero. That means you don’t owe anything right now. Your monthly rent is two hundred fourteen dollars.

16. Resident

    ¿Puede continuar en español?

17. AI

    Claro, podemos continuar en español. ¿En qué más le puedo ayudar, Rosa?

18. Resident

    Let's switch back to English

19. AI

    No problem, we can switch back to English. What else can I help you with today?

20. Resident

    Can you have my specialist call me back?

21. AI

    Sure, let me note that down. I’ll say: Rosa would like a callback from her specialist. Does that sound right?

22. Resident

    Yep.

23. Lookup

    log_note · kind=callback_request text=Rosa would like a callback from her specialist. → ok=true noteId=859df615-f490-471e-b800-5951c0bc0dd1 department=HCV

24. AI

    Your request is saved, and the Housing Choice Voucher team will see it. They’ll get back to you soon. Anything else you need right now?