RTA packet status · (***) ***-7870

Transcript

1. System

   Call started.

2. System

   Knowledge base: 10 approved answers (dashboard).

3. AI

   Hello, this is the CMHA resident line. Para español, puede hablar en español. Could you please tell me your street address—your number and street name?

4. Resident

   Oh.

5. AI

   Hello, and thanks for calling the Cincinnati Metropolitan Housing Authority. Para español, puede hablar en español. Let's start by confirming your address. Can you tell me the number and street name where you live?

6. AI

   Got it, 1220 Vine Street. Now I need your 4-digit resident code. You can say it or enter it on your keypad.

7. Resident

   1220 Vine Street, Apartment 3.

8. Resident

   7, 3, 1, 4.

9. Lookup

   verify_resident · street_number=1220 street_name=Vine Street code=**** → ok=true residentId=res_0001 firstName=Rosa addressConfirmation=1220 Vine Street, Apt 3

10. AI

    Hi Rosa! I’ve confirmed your address at 1220 Vine Street, Apartment 3. What can I help you with today?

11. Resident

    Where is my RTA packet?

12. AI

    One moment, let me pull that up.

13. Lookup

    get_rta_status · (no args) → hasRta=true stage=awaiting_landlord stageDate=2026-09-02 dataAsOf=2026-09-08 landlordName=Harold Whitcomb unitAddress=418 Glenway Avenue, Apt 2

14. AI

    Your RTA packet is at the stage of awaiting the landlord, and it reached that stage on September 2. The landlord listed is Harold Whitcomb. Let me know if you need more details.

15. Resident

    How much do I owe?

16. AI

    One moment, let me check that for you.

17. Lookup

    get_rent_and_balance · (no args) → monthlyRent=214 balance=0 dataAsOf=2026-09-08

18. AI

    As of last night's records, your monthly rent is $214, and your balance is zero. You’re all caught up.

19. Resident

    Can you have my specialist call me back?

20. AI

    Sure, I can help with that. I'll include a note for your specialist to give you a callback. Let me write it up: "Rosa requests a callback from her specialist." Does that sound right to you?

21. Resident

    That is correct

22. Lookup

    log_note · kind=callback_request text=Rosa requests a callback from her specialist. → ok=true noteId=584b5aed-4631-4c23-b114-67a2dcc81de2 department=HCV

23. AI

    Your callback request is saved, and it’s gone to the Housing Choice Voucher team. They’ll be in touch with you. Anything else you need right now?

24. Resident

    No, no, thank you

25. AI

    You're welcome, Rosa. Have a great day, and feel free to call anytime you need help.