Recertification · (***) ***-5612

Transcript

1. System

   Call started.

2. AI

   Thank you for calling Cincinnati Metropolitan Housing Authority. This call may be recorded for quality. How can I help you today?

3. Resident

   information about recertification.

4. AI

   Sure, let's go over recertification. It happens once a year, on your move-in anniversary. You'll get a packet in the mail about 90 days before it’s due, and you can also complete it online through Rent Cafe. Does that help answer your question?

5. Resident

   No, I'm having problems logging into Rank Cafe.

6. AI

   Got it, you're having trouble logging into Rent Cafe. Let me get you to a person who can walk you through that.