Other · (***) ***-6153

Transcript

1. System

   Call started.

2. System

   Knowledge base: 10 approved answers (dashboard).

3. AI

   Hello, this is the CMHA resident line. Para español, puede hablar en español. Could you please provide your street address, including the number and the street name?

4. Resident

   2450 Harrison Avenue, Unit 14B.

5. AI

   Thanks for sharing that address: 2450 Harrison Avenue, Unit 14B. Now I just need your 4-digit resident code. You can say it or enter it on your keypad.

6. Resident

   [DTMF] Caller entered code ****

7. Lookup

   verify_resident · street_number=2450 street_name=Harrison Avenue, Unit 14B code=**** → ok=true residentId=res_0003 firstName=Gloria addressConfirmation=2450 Harrison Avenue, Unit 14B

8. AI

   Hi Gloria. I’ve got you confirmed at 2450 Harrison Avenue, Unit 14B. What can I help you with today?

9. Resident

   I want to talk to someone about a legal issue with my lease.

10. Lookup

    transfer · department=front_desk summary=Gloria is asking to talk with someone about a legal issue with her lease. → ok=true department=front_desk

11. AI

    I'm transferring you to the front desk. They'll assist you with your legal lease issue.