RTA packet status · (***) ***-6153

Transcript

1. System

   Call started.

2. AI

   Hello, this is the CMHA resident line. Para español, puede hablar en español. Could you please tell me your street address, including the number and street name?

3. Resident

   1220 Fine Street, Apartment 3.

4. AI

   Para español, puede hablar en español. Thanks for giving your address. Now, I need your 4-digit resident code. You can say it or enter it on your keypad.

5. Resident

   [DTMF] Caller entered code ****

6. Lookup

   verify_resident · street_number=1220 street_name=Vine Street code=**** → ok=true residentId=res_0001 firstName=Rosa addressConfirmation=1220 Vine Street, Apt 3

7. AI

   Hi Rosa. I've got you at 1220 Vine Street, Apartment 3. What can I help you with today?

8. AI

   One moment, let me pull that up.

9. Lookup

   get_rta_status · (no args) → hasRta=true stage=awaiting_landlord stageDate=2026-08-26 dataAsOf=2026-09-01 landlordName=Harold Whitcomb unitAddress=418 Glenway Avenue, Apt 2

10. Resident

    Where's my RTA packet?

11. AI

    Rosa, your RTA packet is at the "awaiting landlord" stage. It reached that stage on August 26. The landlord listed is Harold Whitcomb, and the unit address is 418 Glenway Avenue, Apartment 2.

12. Resident

    How much do I owe?

13. AI

    One moment, let me check that for you.

14. Lookup

    get_rent_and_balance · (no args) → monthlyRent=214 balance=0 dataAsOf=2026-09-01

15. AI

    As of last night's records, you don't owe anything. Your balance is zero.

16. AI

    One moment, let me check that for you.

17. Lookup

    get_rent_and_balance · (no args) → monthlyRent=214 balance=0 dataAsOf=2026-09-01

18. Resident

    What is my rent?

19. AI

    Rosa, as of last night's records, your monthly rent is $214.

20. AI

    One moment, let me find that out for you.

21. Lookup

    get_waitlist_status · (no args) → onWaitlist=false dataAsOf=2026-09-01

22. Resident

    Where am I in the wait list?

23. AI

    It looks like you're not currently on the waitlist, as of last night's records.

24. Resident

    What are CMHAs?

25. AI

    CMHA is the Cincinnati Metropolitan Housing Authority. We provide affordable housing through public housing and the Housing

26. Resident

    Office hours.

27. AI

    Our office hours are Monday through Friday, 8 AM to 4:30 PM. We're closed on weekends and federal holidays.