Language access · (***) ***-7484
5/21/2026, 12:11:10 PM · 84s · confidence 85%
Transcript
- System
Call started.
- AI
Thank you for calling Cincinnati Metropolitan Housing Authority. This call may be recorded for quality. How can I help you today?
- Resident
Thank you for calling.
- AI
You’re welcome. I’m here to help. Could you tell me what you need assistance with?
- Resident
Hello
- AI
Hello there. Thanks for calling. How can I assist you today?
- Resident
Good
- AI
Sure, I hear you. Let me know what you need, and we’ll figure it out together.
- Resident
Bye.
- Resident
Bye.
- Resident
Hello, good morning. I was wondering how to pay my rent
- AI
Good morning. Happy to help. You can pay your rent online using Rent Cafe, by mail with a check or money order, in person at our main office, or at participating Western Union locations. Remember, we don’t take cash at the front desk. Does that answer your question?
- Resident
Okay, what are the office hours?
- AI
Our office hours are Monday through Friday, 8 AM to 4:30 PM. We're closed on weekends and federal holidays.
- AI
Right now, the Section 8 waitlist is closed. It’ll reopen in the future, and we’ll announce it on our website.
- Resident
And then, how do I apply for a Section 8 voucher?
- Resident
Thank you.
- AI
I know that can be frustrating, but keep an eye on the announcements. When the waitlist reopens, you’ll be able to apply. Anything else you’d like to ask about?
- Resident
Um,
- Resident
Do you have someone who speaks Spanish? Español.
- AI
Yes, we do. Let me get you to a Spanish-speaking specialist who can help. I'll transfer you now.
- Resident
Hola, ¿qué tal?
- AI
Hola, le voy a transferir con un especialista en español ahora mismo. Un momento, por favor.
- AI
Entendido.
- Resident
Mi nombre es Tomas.
- Resident
et tout.
- AI
Es un gusto, Tomás. Voy a transferirlo ahora mismo con alguien que habla español. Un momento, por favor.
- AI
Caller asked for Spanish assistance, and his name is Tomás. Transferring now.
- Resident
Oh.