Waiting list · web

Transcript

1. System

   Knowledge base: 9 approved answers (dashboard).

2. AI

   Welcome to CMHA resident services. Please type your street address, including the number and street name.

3. Resident

   3160 Reading Road

4. AI

   Please type your 4-digit resident code.

5. Resident

   4471

6. Lookup

   verify_resident · code=**** street_number=3160 street_name=Reading Road → ok=true residentId=res_0002 firstName=Darnell addressConfirmation=3160 Reading Road

7. AI

   Hi Darnell. I have you at 3160 Reading Road. How can I help?

8. Resident

   Where am I on the waiting list?

9. AI

   One moment, let me pull that up.

10. Lookup

    get_waitlist_status · (no args) → onWaitlist=true status=open positionBand=top_50 appliedAt=2025-11-03 dataAsOf=2026-09-01

11. AI

    Your application is active and currently in the top 50. We cannot give an exact waitlist position.

12. Resident

    Did you get my income paperwork?

13. AI

    One moment, let me check the documents we received.

14. Lookup

    get_documents · (no args) → documents=[{"type":"id","receivedAt":"2025-11-03"},{"type":"income_verification","receivedAt":"2026-08-19"}] dataAsOf=2026-09-01

15. AI

    Yes. Your income verification was received on August 19.

16. Resident

    what do I owe in rent?

17. AI

    One moment, let me pull up your tenant ledger.

18. Lookup

    get_rent_and_balance · (no args) → monthlyRent=0 balance=0 dataAsOf=2026-09-01

19. AI

    Your monthly rent portion is zero dollars, and your balance is zero dollars, as of last night’s records.

20. Resident

    when is maintenance coming for my sink?

21. AI

    One moment, let me check your work orders.

22. Lookup

    get_work_orders · (no args) → workOrders=[] dataAsOf=2026-09-01

23. AI

    I don’t see an open sink work order or a maintenance visit scheduled. Would you like me to transfer you to maintenance dispatch?