Work order status · web

Transcript

1. System

   Knowledge base: 10 approved answers (dashboard).

2. AI

   Welcome to CMHA. Please type your street address, including the number and street name.

3. Resident

   2450 Harrison Avenue, Unit 14B

4. AI

   Thank you. Please type your 4-digit resident code.

5. Resident

   9026

6. Lookup

   verify_resident · code=**** street_number=2450 street_name=Harrison Avenue → ok=true residentId=res_0003 firstName=Gloria addressConfirmation=2450 Harrison Avenue, Unit 14B

7. AI

   Hello, Gloria. I have you at 2450 Harrison Avenue, Unit 14B. How can I help?

8. Resident

   When is Maintenance coming for my sink?

9. AI

   One moment, let me pull that up.

10. Lookup

    get_work_orders · (no args) → workOrders=[{"id":"wo_0001","category":"plumbing","description":"Kitchen sink drains slowly","status":"scheduled","openedAt":"2026-09-05","scheduledFor":"2026-…

11. AI

    Maintenance is scheduled for your kitchen sink on September 10, between 8 a.m. and noon.

12. Resident

    Am I behind on rent?

13. AI

    One moment, let me pull that up.

14. Lookup

    get_rent_and_balance · (no args) → monthlyRent=312 balance=156 dataAsOf=2026-09-08

15. AI

    You have a balance of one hundred fifty-six dollars, so you are behind. This is as of last night's records.

16. Resident

    I want to talk to someone about a legal issue with my lease

17. AI

    I’m transferring you to your property manager’s office. I’ll let them know Gloria needs help with a legal lease issue.

18. Lookup

    transfer · department=property_management summary=Gloria is calling about a legal issue with her lease. → ok=true department=property_management