RTA packet status · web

Transcript

1. System

   Knowledge base: 9 approved answers (dashboard).

2. AI

   Hello, this is the CMHA resident line web assistant. Please type in your street address, including the number and street name.

3. Resident

   1220 Vine Street, apartment 3

4. AI

   Please type in your 4-digit resident code so I can verify your account. Then we can continue.

5. Resident

   7314

6. Lookup

   verify_resident · street_number=1220 street_name=Vine Street code=**** → ok=true residentId=res_0001 firstName=Rosa addressConfirmation=1220 Vine Street, Apt 3

7. AI

   Hi Rosa. I’ve got you confirmed at 1220 Vine Street, Apartment 3. What would you like to ask about today?

8. Resident

   Where's my RTA packet?

9. AI

   One moment, let me pull that up.

10. Lookup

    get_rta_status · (no args) → hasRta=true stage=awaiting_landlord stageDate=2026-08-26 dataAsOf=2026-09-01 landlordName=Harold Whitcomb unitAddress=418 Glenway Avenue, Apt 2

11. AI

    Rosa, your RTA packet is currently at the stage of awaiting the landlord. It reached that stage on August 26. The landlord listed is Harold Whitcomb, and the unit address is 418 Glenway Avenue, Apartment 2. Is there anything else you need help with?

12. Resident

    Can you have my specialist call me back?

13. AI

    Sure, let me note that down. I’ll write a request for your specialist to call you back. Here’s what I’ll include: “Rosa is requesting a callback from her specialist.” Does that sound right?

14. Resident

    Yes

15. Lookup

    log_note · kind=callback_request text=Rosa is requesting a callback from her specialist. → ok=true noteId=8d4fa8da-7cc8-4469-8bc6-90acf88905db department=HCV

16. AI

    Your callback request has been saved, and it’s gone to the Housing Choice Voucher team. Your specialist should be in touch soon. Is there anything else you’d like to go over today?