RTA packet status · web

Transcript

1. System

   Knowledge base: 9 approved answers (dashboard).

2. AI

   Welcome to CMHA resident services. Please type your street address, including the number and street name.

3. Resident

   1220 Vine Street, apartment 3

4. AI

   Please type your 4-digit resident code.

5. Resident

   7314

6. Lookup

   verify_resident · code=**** street_number=1220 street_name=Vine Street → ok=true residentId=res_0001 firstName=Rosa addressConfirmation=1220 Vine Street, Apt 3

7. AI

   Hello, Rosa. I have you at 1220 Vine Street, Apartment 3. How can I help?

8. Resident

   Where's my RTA packet?

9. AI

   One moment, let me pull that up.

10. Lookup

    get_rta_status · (no args) → hasRta=true stage=awaiting_landlord stageDate=2026-08-26 dataAsOf=2026-09-01 landlordName=Harold Whitcomb unitAddress=418 Glenway Avenue, Apt 2

11. AI

    Your RTA packet is awaiting your landlord, Harold Whitcomb. It reached that stage on August 26.

12. Resident

    Can you have my specialist call me back?

13. AI

    I’ll send this note: “Rosa requests a callback from her housing specialist about her RTA packet.” Is that okay?

14. Resident

    Yes

15. Lookup

    log_note · kind=callback_request text=Rosa requests a callback from her housing specialist about her RTA packet. → ok=true noteId=127fadf0-d43c-47d1-9ef4-44de59b4de07 department=HCV

16. AI

    Your callback request was saved for the Housing Choice Voucher team.